General Merchandise

On-line Merchandising Support Services

Clients in this market require the ability to manage many types of assemblies and daily distributions. Clients look to us to help them manage new product launches. Customer Service is the #1 focus in this market. Our Customer Service Representatives will typically communicate with clients multiple times each day due to the fact that each client may have several releases going on at any given time.

Our focus is on providing our E-commerce clients with the following services:

* 100% hand count inspections of materials being received
* 24 to 48 hours receipt of product notification
* Same day notification of missing, incorrect, or missing items from suppliers
* Inbound Order taking (via fax, phone, email, or internet)
* Order tracking and returns processing
* Warehousing (short and long-term storage)
* Secure and climate controlled storage (shelf and skid space)
* Inventory updates via real-time database management
* Standard and Customized reporting
* EDI or secure FTP order receipt

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